Empresa: Tvu Networks
Provincia: Barcelona
Población: Barcelona
Descripción: POSITION OVERVIEW
TVU Networks is seeking a highly organized and multi-lingual engineer for its Barcelona
office. The Technical Support will work directly with Customer Support on a day-to-day basis. The ideal candidate is a self-starter that is service oriented, enjoys working in a fast-
paced entrepreneurial environment, and is flexible and not afraid of taking on multiple tasks and responsibilities. His objective is to contribute on Customer ́s happiness and
engagement.

JOB DUTIES
– Follow RMA processes.
– Repair devices Levels 1 & 2.
– Configure equipment settings.
– Coordinate shipping logistics of failed units and spare parts.
– Coordinate Swap stock to optimize Customer satisfaction.
– Implement QA testing.
– Schedule preventive maintenance.
– Support sw platform updates and upgrades.
– Perform accurate repairs reporting on time.
– Support Demo and Test environment in the office.

REQUIREMENTS
– Fluency Spanish and English a must, other European languages are a plus.
– Proven experience in a manufacturer or homologated Repair Center.
– Passionate by Quality.
– Worked in organisations under ISO standards.
– Knowledge of Linux and Windows environments.
– Proficiency in use of computer spreadsheet.
– Excellent time management skills and ability to multi-task and prioritize work.
– Attention to detail and problem solving skills.
– Strong organizational and planning skills in a fast-paced environment.
– University Degree is [+] Ampliar información

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