Empresa: HAYS
Provincia: Barcelona
Descripción: The Role

The primary function of the TCS Technical Analyst is to provide general first level analysis, fault isolation and fault resolution for customer reported incidents and enquiries. This is provided for all Colt products using the incident management process, and in line with the Service Centre objectives

Key accountabilities

* Answer calls and Emails from Colt customers in regards to technical queries and incidents
* Take ownership for resolving Customer queries and incidents, as documented in Work Instructions, and for categories relevant to role and area of expertise
* Coordinate operational relationships, and liaise with vendors and internal Colt teams to resolve Customer queries and incidents
* Build and manage customer relationships
* Create and follow up on communication plans agreed with customers
* Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business
* Carry out systems checks to confirm service status, configuration and presentation
* Build a network of contacts within the Colt organisation in order to ensure finding a solution to Customer faults or enquiries in a timely manner.

What you will need to succeed

Skills & Experience
* Previous experience within a Telco / IT Helpdesk environment [+] Ampliar información

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