Barcelona (Barcelona)
Empresa: Colt
Descripción: The Role The primary function of the TCS Technical Analyst is to provide general first level analysis, fault isolation and fault resolution for customer reported incidents and enquiries. This …
Requisitos: What you will need to succeed
Skills & Experience
* Previous experience within a Telco / IT Helpdesk environment would be ideal
* Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion
* Experience of working within a Technical role, in a networking environment, completing first level analysis and fault isolation
* Able to demonstrate a general level of capability to resolve incidents and enquiries, from a first level perspective, for all product groups
* Able to provide training and coaching to new starters and less experienced team members and/or peers
* Either an industry recognised qualification in transmission, IP or voice networks or equivalent experience and training relevant to a First Level Technician.
* Fluent in English and French (written and spoken) any other additional la
Contrato: Indefinido
Jornada: Completa


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