Empresas: TravelCLICK
The Implementations and Customer Care Specialist (Product Support Specialist) works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between critical and non-critical issues, demonstrates ability to gather important information and asks questions to clarify. The Implementation and Customer Care Specialist is precise and pays attention to details when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.

PRINCIPAL RESPONSIBILITIES:
Implementation related
• Reviews the information provided by the client in the Implementation Forms
• Configures the tool by following the Implementation SOP
• Assists to the client during the Implementation Process
• Trains the client on the assigned Product Functionalities
• Hands Over every account to customer care within the given timelines by following the Implementation SLAs
• Acts as a consultant to the customer, advising on best possible configuration, being assertive if needed
Customer Care related
• Solves customer issues efficiently and with high quality standards
• Continuously educate customers to use tools in the most profitable way
• Assists in the development and documentation of new processes and [+] Ampliar información

Comparte con tus amigos este trabajo en:

Compartir en Facebook      Compartir en Twitter      Compartir en Google+      Compartir en Linkedin

Otros Trabajos y cursos relacionados:



Trabajos similares que también te pueden interesar:

  • B2B Customer Care Specialist w/ Native level of Danish –17/11/2017 B2B Customer Care Specialist w/ Native level of Danish – Empresas: Babel ProfilesDo you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant […]
  • Camareros/as en jornada de 32 y 40h –18/11/2017 Camareros/as en jornada de 32 y 40h – Empresas: Grupo NomoEn Grupo NOMO, estamos seleccionando camareros/as para nuestros diferentes restaurantes en Barcelona. ¿Quieres formar parte de nuestro grupo de […]
  • Prácticas F&B Hotel 5* –18/11/2017 Prácticas F&B Hotel 5* – Empresas: Selenta GroupEn Selenta Group, estamos buscando un estudiante de prácticas para el departamento de Banquetes para la apertura de uno de nuestros Hoteles […]
  • Marketing Specialist  –17/11/2017 Marketing Specialist – Empresas: Michael PageBuscamos a un/a Marketing Specialist con potencial para empresa sector hotelero/turístico con ganas de formar parte de un proyecto en […]